“Please Complain”

Everybody ask for complains from their customer but for the sake of let the customer feel that you are being heard but if more emphasis put on complains can be good source of managing operation or bring smooth work flow in the hospital or any organization. Most of the customer who went thru hard time in your organization never write or give feedback about the service because they determine that just writing a complain will not work, instead of that not to come here again. Hospital can encourage their patient and relative to write complain and give feedback about anything which is going wrong in the organization. I think apart from patient satisfaction survey this will work better because you directly come to know how your organization working. Complain can tell you exactly where the pain or loophole in the process. Some time all complains not works but cutinizing them all and act on most appropriate one can stream line your organization process. Roll out the sound process to encourage your customer to do write complain or give sound feedback.