I am not going to talk about mind here. I am going to give you a very simple tip on How to build a good relationship while listening to someone; it may your customer, patient or anyone. Body language plays an important part in communication or building a relationship, although it is a non-verbal communication but it speaks a lot.
How your head play an important role in communication?
Just tilting your head slightly when you are listening to your customer, patient, or anyone communicates that you are giving them your undivided attention. Tilting your head very slightly to one side comes across as friendly and ope.
Yes, you can try it.
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