Undercover Patient`s: Look Through the Patient`s Eyes

I always watch the episodes of “Undercover Boss” on BBC. I like it so much because, by playing as undercover, top level management get an idea How the things going in their companies. So, I have been thinking why not hospital management do something like that , by becoming a “Undercover Patient” in own Hospitals. It will directly let you know how a patient feel and think about hospitals.  One can start it through calling or sending emails at front desk or hospital for an appointment. 

If you are looking for patient satisfaction, then look through the patient`s eyes. Then only you come to know what the loop holes in the process are and what changes would bring big impact. How the existing process running? What patients see when they enter the hospital or practice or clinic is often perceived as an indicator of level of care and service the practice provides. Is the waiting room clean and neat or does it need a new coat of paint and the carpets need cleaned? Are the magazines up to date? Is there information about the practice available such as brochures, biographic information or information sheets on a single health topic? For example, how to protect against the flu virus. Verify that, all staff members are dressed appropriately and that clothing is clean and in good repair. Make it sure every encounter with patient must be treated like a first date.